In order to provide you with
the most up-to-date software, all Premium Pro product updates
are available via the TriTech Software website (www.tritechsoft.com).
When a product update is released, email notifications will be
sent to let you know that the update is available (note: to request
changes to an email contact, please contact your account manager
at toll-free (800) 380-6407). The email notification includes
instructions to download and apply the update, as well as the
user name and password needed to access the update. To apply an
internet update, please follow these steps:
Similar
to any other installation, make
sure that no one is in the software when you begin the update.
If the update needs to replace files that are in use, an error
message will be displayed. Double-click the file
that was downloaded from the TriTech
Software website to start the update. When
prompted to choose a destination folder, select
the same folder that was used during the initial setup.
If the wrong destination folder is chosen, a message will
be displayed to inform you that the destination folder is
incorrect. When
the update has finished, double-click the Desktop shortcut
to start the application. Ensure that the version number displayed
near the title of the software is the correct version.
NOTES:
The
setup will automatically create subfolders for each Premium
Pro product within the selected destination folder. For this
reason, do not specify separate folders for each product.
For example, the destination folder should not include the
Aloctr16 folder, as in "C:\Program Files\2017-2018\ Premium
Pro\Aloctr18". Instead, the destination folder should
read "C:\Program Files\2017-2018 Premium Pro". If
you performed a Stand-Alone installation to each PC, you must
apply the update to each machine. If you performed a
Network (Server) installation to a network or shared drive,
you need only update the network (shared) drive.
The information above applies only to the
installation of internet updates. For instructions regarding the
full installation of Premium Pro software products, please refer
to the Installation Procedures
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